Returns & Exchanges

Returns & Shipping Policy • Utah Hat Co
Utah Hat Co

Shipping, Returns & Exchanges

Last updated: August 25, 2025 USA returns only

Final Sale — Custom/Personalized Embroidered Hats

We do not accept returns or exchanges on custom made or personalized embroidered hats. This policy helps us keep production efficient and pricing fair for all customers. (Exceptions apply only where required by law.)

Shipping

  • DOMESTIC: Please allow up to 5 business days (excluding major holidays) for your item(s) to arrive. Typically products are shipped within 3–5 business days of the order’s placement date.
  • RATES: Shipping within the U.S. is $5. Free shipping applies automatically on orders over $75. This is subject to change.

Returns & Exchanges (USA Only)

Thank you for shopping with Utah Hat Co. If you are not completely satisfied and your order qualifies, we accept returns (USA only). Just contact us if the product is not to your liking.

Return Requirements

  • Please reach out to us within 7 days of receiving your order.
  • Merchandise must be mailed back by the 7th day from the delivery date.
  • The returned item must be in new, unworn condition and cannot be a custom made/personalized hat.

Return Shipping

  • Free & Easy Return Shipping from Redo is available for purchase at checkout.
  • A purchase of Free & Easy Return Shipping qualifies your order for free return shipping, including refunds.
  • If you did not purchase Redo and your order is eligible, you are responsible for return shipping to receive a refund.

Note: Original shipping fees are not guaranteed to be refundable. Eligibility is determined upon inspection of returned items.

Start a Return sales@utahhatco.com

How to Start a Return

  1. Email us at sales@utahhatco.com within 7 days of delivery with your order number and reason for return.
  2. We’ll confirm eligibility and provide next steps (and a prepaid label if you purchased Redo).
  3. Ship your item by the 7th day from delivery. Keep your drop-off receipt and tracking number.

Additional Notes

  • Returns are inspected on receipt; items showing wear, odors, stains, or alterations may be denied.
  • Refunds (when approved) are issued to the original payment method.
  • Custom/personalized embroidered hats are final sale and not eligible for return or exchange (except where required by law).
  • This policy applies to USA orders. International orders are not eligible for returns at this time.
  • Policies and rates may change without notice; the version posted on this page applies to current orders.